@qomsquared
LightCycle Light nightmare is ongoing with no resolution in sight. Let me begin by saying that I have been a Dyson customer for decades, and I have been thrilled with my Dyson vacuums and fan. Based on my positive experience with the brand, my son invested in 2 of the LightCycle desk lights. One works as intended. The other doesn’t. Never did, actually. The defective light was sent back to Dyson per instructions from customer service. Dyson sent a replacement, but it was a different light with different dimensions that were not suitable for the intended use in the studio. The replacement was shipped back to Dyson per instructions. Dyson promised an inkind replacement. That was a year ago. No refund. No product. No communication from or with customer service, for once the product at issue is identified, the call dies through disconnect or neglect. Dyson can and should resolve this matter immediately. If the light is no longer available, then simply acknowledge that and refund the money in full at the very least. Until this matter is resolved I will neither purchase nor recommend the purchase of any Dyson products. My actions are small scale but not completely insignificant: I purchased 7 Molekule air purifiers and 2 Blue Air purifiers and am currently in the market for another vacuum for myself and for a friend who has relied upon my advice re vacuums for literally decades. He has purchased multiple vacuums over that period from Dyson but is joining me in looking for other options to fulfill current needs. Anyone else doing the same in response to Dyson’s uncharacteristic nonresponsiveness to defective products?
2 days ago